We ensure that we’ll offer adequate flexibility in terms of customer support. For example, our company offers a refund policy for clients unhappy with their results despite three revisions. If you meet the conditions outlined below, our refund policy will apply.
Order delivered late
The academic services we provide are always delivered on time since we are an academic service provider. In addition, our customer service team is available 24/7 to assist clients with delivery issues. However, due to the rarity of this occurrence, we figured you would all appreciate knowing beforehand. Therefore, the following conditions apply if you still want to use the refund policy:
Once the due date has passed and you believe the assignment cannot be submitted under any circumstances, you may ask for a full refund. Please note that only the deadline you provided during the order placement will be considered.
Our refund policy applies when your teacher takes away marks for receiving your order late. For this reason, you will need to provide genuine evidence.
The paper is of poor quality.
We are known for offering quality academic services, so we have never had this issue; however, if it does happen and you feel your paper failed to meet your expectations, you may request a refund under the following conditions:
- If your paper contains 100 per cent plagiarism, a Turnitin report is the only thing we need. We also ask our customers to let us know beforehand so that we can resolve this problem, but if you want a refund, then authentic proof will be required.
- You can rest assured that we have a professional team that writes top quality and original papers when you think the quality is not perfect. In addition, we give our customers a complete revision, so they never feel disappointed. We ask you to provide proof of poor quality paper if you do not wish to use this option. You may also claim your money back if the paper is not up to your standards.
- Please be aware that the revision policy becomes applicable when you use it.
- After you request a refund due to poor quality, our experts will examine your paper, and if your claim is genuine, we will refund you gently.
- You are responsible as a customer for informing us about any defects. As a result, we ask our clients to check the document thoroughly and to notify us if there are any errors right away.
Payment problems
Technical difficulties will inevitably occur in payment processing to a certain extent. Therefore, don’t hesitate to contact us if you encounter any of the following problems.
- Don’t hesitate to contact us at any time if you find you have made payments twice for the same order. Our customer support team will check on your claim, and if it’s eligible, we will refund the excess charges.
- We recommend noting that this type of technical issue mostly comes from payment companies, which is why we encourage our clients to check and resolve the matter with the payment companies in case of any technical issue.
You can cancel your order within 24 hours only.
The order may need to be cancelled if, for some reason, you change your mind. Should this occur, we request that you inform us within 24 hours of the cancellation. However, you may not cancel your order if you cancel after this time limit. Additionally, you can also switch orders if you cancel after this period. You will, however, receive different rates depending on the number of pages, the deadline, and even your academic level.
Failing to get an A
You can rely on nursingessay.ca for high-quality papers. It is important to note that we never guarantee grades because grades are up to professors at whatever institution you are enrolled in. Because of this, we are unable to provide grade guarantees. As a result, we can ensure you will receive top-quality paper. We check the plagiarism ratio, the title page, the formatting, the reference page, and other details.
The paper failed
Our top-quality Experts have never failed to satisfy a customer at nursingessay.ca, and our top-quality Experts guarantee this success. Therefore, you can claim within 21 days if you failed the paper provided by our company and received an F grade. Your claim is valid for 21 days starting on the date your paper was submitted.
How to claim a refund
Refund requests for technical issues, such as being charged twice for a single order, should be submitted to our customer support team to ensure that we can take the necessary action as soon as possible. Also, you must notify us within 21 days of receiving your paper if you wish to make a claim. Finally, we ask our clients to refrain from involving any third parties in this matter, a third party, for example, a credit card facilitator, or any other legal authority.
Duration of refunds
Our customers have the right to request a refund during this time frame. According to our refund policy, customers can request a refund within 21 days of delivery. Any claim filed after the period will be ineligible and inadmissible.
The chargeback
Nursingessay.ca strictly prohibits customers from filing a chargeback. We respectfully ask and suggest that our customers call our customer service team to resolve the issue. However, the customer will be included on our list of fraudulent customers in a chargeback. In addition, if we find that anyone is using our product or service for illegal purposes, we have all the right to take any legal action against them.
Proceeding and finalization of refunds
Our Quality Assurance Department usually takes 48 hours to analyze any issue. Then, our higher management will be notified if the matter is legitimate, and a refund will be issued. Due to this, we request that our customers cooperate and be patient until the root cause of the surety’s problem is identified. Upon approving the refund genuinely, we will release the refund within 24 hours.
- The Quality Assurance Department must approve the case before a refund is issued if all conditions mentioned above are met.
